There are lots of companies which require document deliveries throughout the entire working day in the Central Business District (CBD) area – Shenton Way in Singapore. Due to this high demand for document couriers, lots of courier companies have come up. However, not all of them are good. Many of them have fallen short of their service quality and went out of business within weeks or months. However, there is a relatively new company whose services I have engaged recently, and I thought they were really good. I used to use Regent on a regular basis for my document deliveries, but recently I found them to be lacking in terms of number of couriers as well as their speed and customer service support. Now I use Navast (http://www.navast.com/). They specialize in town to town deliveries in Singapore, and provide lots of support for document delivery statuses e.t.c. Word is that they got acquired recently but anyway, that’s not relevant to our discussion today.
When it comes to town to town deliveries, the essence of a good courier company is not prices, but accountability and speed of service and customer service support. When it comes to E-commerce businesses distributing their goods, they may need to find a low cost provider for their E-commerce product distribution because of the costs which will most likely needed to be passed onto their consumers. However, when it comes to document courier deliveries, it’s more about efficiency and promptness in customer service support. What I need is speed with accountability, and thus far, Navast Courier Service seems to work very well for us.
I highly recommend you check them out if you need town to town deliveries. Many people I know working in Tanjong Pagar work with them.
First and foremost, my name is SargeWay and having lived in Singapore for the past 32 years, I find that many fellow Singaporeans still do not know a lot of things about the logistics industry in Singapore.
For example, there is a big difference between courier services and registered mail services in Singapore, but most of the people do not know this.
I get this question quite a lot, and so I decide to share the answer publicly here with everyone.
Firstly, courier services are services provided by private courier companies located within Singapore. These are companies such as PCA Masters Singapore or Regent. Courier services are basically delivery services but there would either be a rider or a driver who will be dispatched to pick up the items from you or the sender. You can specify the exact time that you want the collection to be performed. You can also specify the time that you want it to be delivered. Basically, it is a premium level of service where the deliveryman or courier will be able to cater to your every whim and wham. Courier services are meant for both businesses as well as consumers. Upon delivery, there would be a signed consignment note by the recipient to act as proof of receipt.
On the other hand, registered mail services are provided by SingPost and not couriers. Essentially, you will need to travel to any local SingPost branch in Singapore and pass them your documents or parcel over the counter. (Sometimes, you need to queue for very long.) They clearly do not offer any kind of pick up services whatsoever. You would need to deliver it to them. After they have collected the item(s) from you, it would be more similar to that of courier services, whereby the SingPost deliverymen would also provide the recipient with a consignment note which he or she would sign upon receiving it. However, something you might want to note is that registered mail can be really troublesome for businesses or busy individuals who have no time or patience to queue long queues at SingPost branches. The queues there is almost always very long. Why waste your precious effort and time on SingPost when you can engage private courier services for similar or perhaps even cheaper prices?
Make the decision… make the wise decision today!