There are slightly more than a handful of courier companies in Singapore and you might be inundated with all the companies in Singapore that you do not know how to pick the right one. If you’re an individual and you only need one or two deliveries, all these are not concerns for you. Just pick anyone that you so wish to pick. However, if you’re a business owner (especially that of an E-commerce company) looking for a courier company to partner for your deliveries, then you need to read this post. This is a must read post.
PCA MASTERS – one of the upcoming and fastest growing delivery company ever to be founded in Singapore, PCA MASTERS has always focused on providing exceptional customer service at highly reasonable prices. Even though they keep their prices only at the market rate, they go over and beyond usual customer service. After completing deliveries, they will always promptly send an email stating the successful delivery along with a photo capture of the completed / signed consignment note. I believe this practice is very good and I would definitely love to work with a courier company which is so incredibly accountable for their actions. This is because my main concerns with hiring courier services is dealing with the hassle of needing to travel to deliver something important and the fear that my items will get lost in deliver transition. PCA MASTERS clearly solves both of my concerns in one fell swoop.
REGENT – One of the older companies offering delivery services within Singapore island, REGENT is definitely a very reliable courier firm in Singapore. However, one can only expect slightly more traditional business practices if you were to work with an old company like REGENT. Most courier companies in Singapore are pretty traditional and they only use phone calls to communicate. In my opinion, that is an outdated practice and should not be continued. Businesses should use email, mobile applications and phone calls to communicate with their customers, and I expect such forms of communications when it comes to working with a courier company. Unfortunately, I do not think that REGENT offers such levels of services.
DHL – Clearly, one of the giant international courier companies, DHL is definitely cheap (due to their economies of scale) and reliable. However, in my opinion, DHL is definitely much cheaper when it comes to international freight and deliveries. For local deliveries within Singapore itself, many private courier companies can do it much faster and at far more reasonable prices.
Alright, with that said, hopefully the above comparisons will give you a better idea of what to expect from the various types of courier companies in Singapore and help you make a better choice. Nonetheless, I would still be sharing more tips in the upcoming days and weeks with everyone (businesses and individuals) on picking a suitable Singapore courier company for your local delivery needs.